The Chamber has the final authority to determine whether content complies with these standards.
8. License to Submitted Content
You retain ownership of content you submit, to the extent you own that content. However, by submitting, uploading, emailing, delivering, posting, providing, approving, or otherwise making content available to the Chamber, you grant the Chamber a broad license to use that content.
You grant the Chamber a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable license to use, reproduce, publish, display, distribute, edit, adapt, crop, resize, format, archive, store, promote, translate, create derivative works from, and otherwise use the submitted content in any media, format, or channel now known or later developed.
This license includes use on the Chamber website, member directory, event pages, newsletters, email marketing, social media, print materials, advertising, promotional campaigns, sponsorship materials, event signage, presentations, press materials, archives, reports, and other Chamber-related communications.
You understand and agree that:
- The Chamber may use submitted content in perpetuity.
- The Chamber is not required to pay you for use of submitted content.
- The Chamber is not required to provide attribution.
- The Chamber is not required to obtain additional approval before using, editing, republishing, or redistributing submitted content.
- The Chamber may continue using submitted content after your membership ends, your account is disabled, your business closes, or the original content is removed from the website.
- The Chamber may sublicense content to vendors, contractors, partners, platforms, or service providers as needed for Chamber-related purposes.
This license is non-exclusive. You may continue using your own content and may license it to others outside of the Chamber.
9. Your Representations About Submitted Content
By submitting content, you represent and warrant that:
- You own the content or have all rights, licenses, permissions, and approvals needed to submit it.
- The content does not violate any law or third-party right.
- Any person shown, quoted, named, recorded, or identified in the content has provided any required permission.
- You have the authority to submit the content on behalf of the business, organization, or individual you represent.
- The Chamber’s use of the content as described in these Terms will not violate the rights of any person or organization.
You are responsible for any claims, disputes, losses, damages, costs, or expenses arising from content you submit or authorize.
10. Event Photos, Videos, and Likeness Rights
The Chamber may photograph, record, stream, or otherwise document Chamber events, programs, meetings, ribbon cuttings, grand openings, networking events, community activities, and other public or member-facing activities.
By attending or participating in a Chamber event, you understand and agree that you may be photographed, filmed, recorded, or otherwise captured. You grant the Chamber permission to use your name, image, likeness, voice, business name, and participation in Chamber-related materials, including the website, social media, newsletters, videos, event recaps, promotional materials, advertising, print materials, sponsorship materials, and archives.
If you do not wish to be photographed or recorded, you must notify Chamber staff in writing before the event or as soon as practical. The Chamber will make reasonable efforts to honor such requests when feasible, but cannot guarantee that you will not appear in crowd scenes, background images, public event coverage, livestreams, third-party content, or materials already created.
If removal, blurring, editing, cropping, replacement, or other post-production work is requested after content has been created or published, the person or organization requesting the change may be required to pay the costs and fees associated with the requested editing.
For minors, permission must be submitted in physical writing to the Chamber by a parent or legal guardian before a minor is intentionally featured in Chamber content.
11. Event Listings and Third-Party Events
The website may include event listings, event descriptions, event images, registration links, ticketing links, sponsor information, venue information, and other event-related content.
Members may be allowed to submit events, but event submission privileges may depend on membership status, payment status, membership level, program participation, staff approval, or other criteria determined by the Chamber.
The Chamber may approve, reject, edit, categorize, reschedule, delay, unpublish, or remove event listings at any time.
The Chamber may list or promote events hosted by members, partners, sponsors, community organizations, or third parties. Unless expressly stated otherwise, third-party or member-hosted events are not operated, controlled, warranted, or endorsed by the Chamber.
The Chamber is not responsible for third-party event cancellations, refunds, safety, accessibility, content, attendance, speaker conduct, venue conditions, ticketing issues, payment disputes, or event outcomes.
12. Payments, Memberships, Events, Sponsorships, and Refunds
The website may include membership applications, membership renewal links, sponsorship information, event information, promotional opportunities, advertising information, or other paid opportunities.
Payments may be processed through third-party payment services, including Stripe or other providers. Payment pages, checkout experiences, billing portals, receipts, refunds, and payment processing may be handled by third-party services outside the Chamber website.
The Chamber does not store full payment card details directly on the website.
Membership dues, event fees, sponsorships, advertising, promotional placements, enhanced listings, ribbon cuttings, grand openings, and other paid services may be subject to separate terms, pricing, deadlines, eligibility requirements, approval requirements, refund rules, and written agreements.
Refund policies may vary by event, program, sponsorship, membership, or service. Membership dues and other refund requests are reviewed on a case-by-case basis unless a specific written refund policy applies.
Refund inquiries must be submitted in writing to the Chamber at the contact information listed in these Terms.
13. Political Neutrality and Nonprofit Compliance
The Chamber is a 501(c)(3) organization and must operate the website in a manner consistent with its nonprofit status and applicable legal requirements.
The website may not be used to support, oppose, endorse, promote, attack, campaign for, campaign against, or otherwise intervene in any political campaign or candidate election.
You may not submit content that:
- Endorses or opposes a candidate for public office.
- Encourages users to vote for or against a candidate.
- Uses Chamber resources to support or oppose a candidate.
- Implies that the Chamber supports or opposes a candidate.
- Includes campaign materials, candidate fundraising, candidate advertising, or partisan political messaging.
- Creates a risk that the Chamber could be viewed as participating in political campaign activity.
The Chamber may remove, reject, edit, or refuse any content that may create political, legal, nonprofit, reputational, or compliance concerns.
Content submitted by members, users, sponsors, partners, or third parties represents the views of the submitter only and does not necessarily represent the views of the Chamber, its staff, board, committees, members, sponsors, partners, or affiliates.
Nothing on the website should be interpreted as a Chamber endorsement of any candidate, business, product, service, political position, public policy position, ballot measure, organization, event, or individual unless expressly stated in writing by the Chamber.
14. No Endorsement
The Chamber may list, link to, feature, promote, or reference members, businesses, sponsors, partners, community organizations, events, resources, products, services, public agencies, or third-party websites.
Such references are provided for informational, community, membership, or promotional purposes only. They do not constitute an endorsement, warranty, recommendation, certification, guarantee, or approval by the Chamber unless expressly stated in writing.
Members and third parties may not claim or imply Chamber endorsement, approval, certification, sponsorship, partnership, or affiliation without prior written permission from the Chamber.
15. Third-Party Websites and Services
The website may link to third-party websites, platforms, tools, or services, including member websites, social media platforms, event ticketing services, payment processors, email marketing services, maps, video platforms, analytics tools, and other external resources.
Third-party links are provided for convenience only. The Chamber does not control and is not responsible for third-party websites, services, policies, content, transactions, privacy practices, availability, accuracy, security, or conduct.
Your use of third-party services is governed by the terms and privacy policies of those third parties. You should review those terms before using third-party services.
16. Privacy
The Chamber’s collection and use of personal information is described in its Privacy Policy, available at:
Privacy Policy
The website may collect or process information through forms, account features, membership applications, event registrations, newsletter signups, analytics tools, directory submissions, profile updates, and third-party integrations.
The Chamber may use Google Analytics, Google Search Console, email marketing services, payment processors, ticketing platforms, and other third-party tools to operate, measure, improve, and promote the website and Chamber programs.
Payment information is processed through third-party payment providers such as Stripe. The Chamber does not directly store full payment card numbers on the website.
17. Acceptable Use
You agree not to use the website to:
- Violate any law, regulation, contract, policy, or third-party right.
- Submit false, misleading, deceptive, defamatory, harassing, discriminatory, threatening, obscene, or unlawful content.
- Upload or transmit malware, viruses, scripts, corrupted files, or harmful code.
- Attempt to gain unauthorized access to the website, accounts, servers, databases, systems, or data.
- Interfere with website security, performance, or operation.
- Scrape, harvest, copy, extract, or collect member information, directory data, email addresses, phone numbers, or business contact information for spam, mass solicitation, resale, data mining, or unauthorized marketing.
- Use bots, automated tools, crawlers, scripts, or scraping systems without written permission.
- Impersonate another person, business, member, employee, sponsor, partner, or Chamber representative.
- Misrepresent your authority to act on behalf of a business or organization.
- Submit unauthorized advertising, spam, promotions, solicitations, or irrelevant content.
- Use the website in a way that damages the Chamber’s reputation, nonprofit status, members, operations, systems, or community relationships.
- Circumvent or attempt to bypass account controls, approval workflows, membership restrictions, or access limitations.
The Chamber may investigate suspected violations and may suspend access, remove content, block users, contact affected parties, preserve records, cooperate with law enforcement, or take legal action when appropriate.
18. Intellectual Property
The website and its content may include Chamber-owned or Chamber-licensed names, logos, designs, graphics, text, layouts, icons, images, videos, documents, downloads, page structures, features, code, branding, and other materials. These materials are protected by copyright, trademark, and other laws.
Except as expressly allowed by the Chamber, you may not copy, reproduce, modify, distribute, sell, resell, publish, display, create derivative works from, or commercially exploit Chamber materials without prior written permission.
You may view the website and download or print materials for personal, internal, informational, or membership-related use, provided you do not remove notices, misrepresent the source, alter the meaning, or use the materials in a misleading way.
Members may not use Chamber logos, badges, trademarks, brand elements, or “member of” references except as permitted by the Chamber’s design, branding, membership, or usage guidelines. Members may request applicable branding guidelines by contacting the Chamber directly.
The Chamber may provide member badges, logos, or other brand assets in the future. The Chamber reserves the right to establish, modify, limit, or revoke rules for use of those assets at any time.
19. Accessibility
The Chamber makes reasonable efforts to provide website features and content that are accessible to users of varying abilities and technologies.
If you experience difficulty accessing any part of the website, or if you identify content or functionality that may not be fully accessible, please contact the Chamber. The Chamber welcomes accessibility feedback and will make reasonable efforts to review and address reported issues.
Accessibility inquiries may be submitted by email or in writing using the contact information listed in these Terms.
20. Age Requirement
You must be at least 18 years old to create or use a website account, submit content, apply for membership, make payments, manage a business profile, or otherwise use restricted website features.
By using restricted features, you represent that you are at least 18 years old and have authority to act on behalf of yourself, your business, or the organization you represent.
21. Website Availability, Accuracy, and Changes
The Chamber makes reasonable efforts to maintain the website, but does not guarantee that the website will be available, uninterrupted, timely, secure, accurate, error-free, or free from defects.
Website content may contain errors, omissions, outdated information, broken links, incomplete information, or inaccuracies. The Chamber may update, remove, revise, reorganize, replace, suspend, or discontinue website content, accounts, features, services, listings, directories, forms, integrations, or functionality at any time without notice.
The Chamber is not responsible for any loss or inconvenience caused by website downtime, technical errors, data loss, account restrictions, content removal, third-party outages, maintenance, or changes to website features.
22. Disclaimers
The website and all website content, features, services, listings, links, accounts, profiles, event information, and third-party integrations are provided “as is” and “as available.”
To the fullest extent permitted by law, the Chamber disclaims all warranties, express or implied, including warranties of accuracy, completeness, reliability, availability, merchantability, fitness for a particular purpose, non-infringement, security, and uninterrupted operation.
The Chamber does not warrant that:
- The website will meet your expectations.
- The website will produce any business result.
- Member listings will generate traffic, leads, referrals, sales, or attendance.
- Submitted content will be published.
- Published content will remain available.
- Third-party links or services will be available or accurate.
- The website will be free from errors, malware, interruptions, or unauthorized access.
23. Limitation of Liability
To the fullest extent permitted by law, the Chamber and its directors, officers, employees, volunteers, contractors, agents, representatives, partners, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or similar damages, including lost profits, lost revenue, lost business opportunities, lost data, reputational harm, loss of goodwill, service interruption, website downtime, or unauthorized access.
This limitation applies to claims arising from or related to:
- Use of or inability to use the website.
- Member-submitted or third-party content.
- Directory listings or business profiles.
- Event listings or event participation.
- Payment links or third-party payment services.
- Third-party websites or platforms.
- Account access, suspension, deletion, or unauthorized use.
- Content approval, editing, rejection, removal, or delay.
- Errors, omissions, inaccuracies, or outdated website information.
- Any other website-related claim.
To the fullest extent permitted by law, the Chamber’s total liability for any claim related to the website or these Terms will not exceed the membership-related fees paid by the claimant to the Chamber during the 12 months before the claim arose. This limit excludes sponsorship payments, advertising payments, event payments, donations, pass-through fees, third-party fees, and any other non-membership amounts.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
24. Indemnification
You agree to defend, indemnify, and hold harmless the Chamber and its directors, officers, employees, volunteers, contractors, agents, representatives, partners, and service providers from and against any claims, demands, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:
- Your use of the website.
- Your account activity.
- Content you submit, authorize, approve, or provide.
- Your violation of these Terms.
- Your violation of any law or third-party right.
- Your misrepresentation of authority, identity, affiliation, or permissions.
- Your business listing, event listing, promotion, advertisement, or other submitted material.
- Any dispute between you and another member, user, attendee, third party, vendor, customer, or organization.
25. Suspension, Termination, and Content Removal
The Chamber may suspend, restrict, disable, or terminate website access at any time, with or without notice.
The Chamber may remove, edit, unpublish, archive, delete, or restrict access to content at any time, with or without notice. The Chamber is not required to preserve, return, restore, or provide copies of removed content.
Termination or suspension of website access does not automatically terminate Chamber membership unless the Chamber separately determines that membership action is appropriate under applicable bylaws, membership policies, agreements, or procedures.
Website access and Chamber membership are related but separate. The Chamber may restrict website access without terminating membership, and membership may end or change without automatically resolving website access issues.
26. Relationship to Other Chamber Rules
These Terms govern use of the website. Other Chamber activities, rights, benefits, obligations, and programs may be governed by separate documents, including bylaws, membership policies, event rules, sponsorship agreements, advertising agreements, committee rules, board policies, payment terms, refund terms, or written instructions from the Chamber.
Members, sponsors, advertisers, event participants, and users should contact the Chamber directly for details about applicable rules or policies.
If these Terms conflict with the Chamber’s bylaws, the bylaws will control.
27. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law rules.
Subject to the dispute resolution section below, any legal action relating to these Terms or the website must be brought in San Mateo County, California, unless applicable law requires otherwise.
28. Dispute Resolution, Mediation, and Arbitration
The parties agree to make reasonable, good-faith efforts to resolve disputes informally before initiating formal proceedings.
Before filing a lawsuit or arbitration, a party must provide written notice of the dispute to the other party. The notice must describe the nature of the dispute, the relief requested, and the facts supporting the claim.
Legal notices to the Chamber must be sent in physical writing to:
Burlingame/SFO Chamber of Commerce
417 California Drive
Burlingame, CA 94010
After notice is provided, the parties will attempt to resolve the dispute through informal discussions. If the dispute is not resolved, the parties agree to attempt mediation in San Mateo County, California, unless another location or remote mediation format is mutually agreed in writing.
If mediation does not resolve the dispute, the dispute will be resolved by binding arbitration, unless the Chamber determines that court action is necessary to seek injunctive relief, protect intellectual property, address unauthorized access, prevent misuse of the website, enforce account restrictions, or comply with legal obligations.
The arbitration will take place in San Mateo County, California, unless the parties mutually agree in writing to another location or remote format.
Nothing in this section prevents the Chamber from taking immediate action to remove content, suspend access, protect the website, preserve evidence, comply with law, or prevent harm.
29. Notices and Contact Information
Questions about these Terms, website access, content submissions, member profiles, event listings, accessibility concerns, refund inquiries, or legal notices may be submitted to the Chamber.
Email: [email protected]
Written notices may be sent to:
Burlingame/SFO Chamber of Commerce
417 California Drive
Burlingame, CA 94010
Legal notices must be submitted in physical writing to the Chamber at the mailing address above.
30. Severability
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining sections will remain in effect. The invalid or unenforceable provision will be interpreted as closely as possible to its original intent to the fullest extent permitted by law.
31. No Waiver
The Chamber’s failure to enforce any part of these Terms does not waive its right to enforce that part later. Any waiver must be in writing and signed by an authorized representative of the Chamber.
32. Assignment
You may not assign or transfer your rights or obligations under these Terms without the Chamber’s prior written consent.
The Chamber may assign or transfer these Terms, the website, related services, or its rights and obligations in connection with organizational changes, vendor transitions, operational needs, legal requirements, or other Chamber-related purposes.
33. Entire Agreement
These Terms, together with the Privacy Policy and any other applicable written Chamber policies, agreements, or notices, form the applicable agreement between you and the Chamber regarding use of the website.
These Terms do not replace the Chamber’s bylaws, membership policies, sponsorship agreements, event rules, payment terms, or other separate agreements that may apply to specific Chamber activities.